Customer Service
Ordering
Orders are fulfilled for healthcare professionals only. Please contact customer service for other buying options.
Customer Service is pleased to take orders during the following hours:
8:30 AM to 7:00 PM EST, Monday to Friday
Orders may also be placed at anytime by fax or email:
Phone: 888-737-6925
Fax: 877-737-6925
Email: sales@seroyal.com
All orders are shipped the same day when placed before 3:00 PM EST (except for Puerto Rico, Hawaii and Alaska).
Seroyal strives to keep our prices as low as possible without compromising the quality and efficacy of our products; however, from time to time circumstances may arise where we may need to change prices without advance notice.
Delivery
We provide expedited delivery service upon request (fees apply) because of the importance of having the products on hand for your patient. You should be in receipt of your order in one to two days, depending on zone. Standard method of shipping to Puerto Rico, Hawaii and Alaska is by two-day air, with all orders under $500 subject to a $12 handling fee.
If not received within this time, contact the Customer Service department. Upon receipt of your order, please check it immediately. Report any discrepancies within seven days of receipt.
Handling Fees & Terms
- All orders over $300 are shipped free of charge.
- Orders under $300 will be charged $10.00.
- An additional $5.00 handling fee will apply to drop shipments placed through fax/email/phone.
- Your order may be prepaid in full, or charged to your VISA®, American Express® or MasterCard®.
Sales Tax
Seroyal is required to collect and remit sales tax for orders shipped to the following states:
Alabama, Arizona, Arkansas, California, Colorado, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Virginia, Washington, Wisconsin
If you are tax exempt, please contact Customer Service at 800-753-2277 to discuss the documentation needed to make your account tax-exempt. If your order is placed before these documents are sent in, we unfortunately will not be able to refund you the applicable sales tax.
Volume Discounts
- Shipments over $2,000 – 10%
- Shipments over $1,000 – 7%
- Shipments over $500 – 5%
- Shipments over $300 – Shipping is free (US orders)
Returns
Products can be returned within 30 days from date of purchase unless marked or defaced. Products with lapsed expiry dates are not accepted. Returns require preauthorization and are subject to a 15% restocking fee plus shipping costs. Probiotic and homeopathic products are not accepted for return.
490 Boston Post Road
Sudbury, MA 01760
United States
Phone: 888-737-6925
Fax: 877-737-6925