Customer Service


Ordering

Customer Service is pleased to take orders during the
following hours:

9:00 AM to 7:30 PM EST, Monday to Thursday
9:00 AM to 6:00 PM EST, Friday
As of Friday, June 2, 2017, Friday hours will be 9:00 AM to 6:00 PM EST.

Orders may also be placed at anytime
by fax or email:

TEL (888) 737-6925
FAX (877) 737-6925
EMAIL sales@seroyal.com

All orders are shipped the same day when placed before 2:30 PM your local time (except for Puerto Rico, Hawaii and Alaska).

Seroyal strives to keep our prices as low as possible without
compromising the quality and efficacy of our products; however,
from time to time circumstances may arise where we may need to
change prices without advance notice.

Delivery

We provide expedited delivery service upon request (fees
apply) because of the importance of having the products on
hand for your patient. You should be in receipt of your order
in one to two days, depending on zone. Standard method of
shipping to Puerto Rico, Hawaii and Alaska is by two-day air,
with all orders under $500 subject to a $12 handling fee.

If not received within this time, contact the Customer
Service department. Upon receipt of your order, please
check it immediately. Report any discrepancies within three
days of receipt.

Handling Fees & Terms

  • All orders over $300 are shipped free of charge.
  • Orders under $300 will be charged $10.00.
  • An additional $5.00 handling fee will apply to drop
    shipments placed through fax/email/phone.
  • Your order may be prepaid in full, or charged to your VISA,
    American Express or MasterCard.


Volume Discounts

  • Shipments over $2,00010%
  • Shipments over $1,0007%
  • Shipments over $5005%
  • Shipments over $300Shipping is free (US orders)

Returns

Products can be returned within 30 days from date
of purchase unless marked or defaced. Products with
lapsed expiry dates are not accepted. Returns require
preauthorization and are subject to a 25% restocking fee
plus shipping costs. Probiotic and homeopathic products
are not accepted for return.

United States 112 Technology Drive Pittsburgh, PA United States 15275 Tel: 1-888-737-6925 Fax: 1-877-737-6925

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